support Contact Support | system status System Status
Page Contents

    Using MTR (my traceroute)

    Introduction

    MTR is a popular tool for diagnosing network-related issues. It combines the functionality of the ping and traceroute commands. Submitting MTR reports can help Brightcove Support resolve issues in some cases.

    See How to Run an MTR for information on installing MTR.

    The steps below will walk you through the basic installation and use of Wireshark.

    Using MTR

    The instructions below assume you are running MTR as a command line application on Mac OS. If you are running WinMTR instead, the only difference is that you will simply enter the domain or IP address that you want to analyze instead running mtr {domain or IP address}.

    1. Launch Terminal.
    2. Enter the following command:
      sudo mtr players.brightcove.net
    3. You should see a display that looks something like this:
      MTR Display
      MTR Display
    4. Note the commands listed above the data display, or press h to see all available commands:
      MTR Commands
      MTR Commands
    5. Copy and paste the information you want from terminal:
      Copy MTR Data
      Copy MTR Data
    6. You can press q at any time to stop MTR.

    Page last updated on 28 Sep 2020