Using MTR (my traceroute)

Introduction

MTR is a popular tool for diagnosing network-related issues. It combines the functionality of the ping and traceroute commands. Submitting MTR reports can help Brightcove Support resolve issues in some cases.

See How to Run an MTR for information on installing MTR.

The steps below will walk you through the basic installation and use of Wireshark.

Using MTR

The instructions below assume you are running MTR as a command line application on Mac OS. If you are running WinMTR instead, the only difference is that you will simply enter the domain or IP address that you want to analyze instead running mtr {domain or IP address}.

1. Launch Terminal.
2. Enter the following command:

   sudo mtr players.brightcove.net

3. You should see a display that looks something like this:

   

4. Note the commands listed above the data display, or press h to see all available commands:

   

5. Copy and paste the information you want from terminal:

   

6. You can press q at any time to stop MTR.